WABroadCast – Terms of Service
Last Updated: 28-August-2025
1. Acceptance of Terms
By registering for, accessing, or using any services provided by WABroadCast ("the Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which are incorporated herein by reference. If you do not agree to these terms, you must not use the Service.
2. Description of Services
WABroadCast provides a platform for access to the Official WhatsApp Business API. Please note that certain advanced features such as chatbot automation, broadcasting tools, CRM integrations, and other marketing automation services are currently under active development and are not immediately available. We are committed to deploying these features at the earliest opportunity. All services are cloud-based and accessible via your user account.
3. Account Registration and Security
You agree to provide accurate, current, and complete information during the registration process. You are solely responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. Sharing account access is prohibited.
4. Acceptable Use Policy
You agree not to use the Service for any unlawful, abusive, fraudulent, or unauthorized purpose. You are strictly prohibited from using the Service to send unsolicited promotional messages or bulk communications without obtaining explicit prior consent from recipients, as required by WhatsApp’s Commerce Policy and Business Policy. Any violation may result in immediate suspension of your access to the Service.
5. Subscription Fees and Billing
Services are offered on a prepaid subscription basis (monthly or annual). All fees are non-refundable except as expressly stated in our Refund Policy. Cancellation of your subscription will prevent renewal in the next billing cycle but does not entitle you to a refund for the current cycle.
6. Delivery and Onboarding
Onboarding and API setup will be initiated within 3–7 business days upon receipt of complete payment and all required documentation. Delays caused by client-side inaction, failure to complete KYC, or delays in Meta’s approval process (including Business Manager verification) are beyond our reasonable control. Such delays shall not constitute a breach of our obligations and will not entitle the client to a refund.
7. Third-Party Services
The Service integrates with and depends on third-party platforms, including but not limited to Meta (WhatsApp Business API), Razorpay, and Gupshup. Any issues arising from these third-party services are governed by their respective terms and conditions, and WABroadCast shall not be liable for their performance or availability.
8. Suspension and Termination
WABroadCast reserves the right to suspend or terminate your account immediately, without prior notice, for violations of these Terms, fraudulent or abusive activity, or non-payment of fees. Account suspension may result in loss of data or service interruption.
9. Limitation of Liability
To the fullest extent permitted by law, WABroadCast shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use or inability to use the Service.
10. Data Privacy and Security
We are committed to protecting your data. All personal and business information is handled in accordance with our Privacy Policy. We do not sell or share your data with third parties without your consent, except as required to provide the Service or by law.
11. Support
Support is provided during standard business hours via email, WhatsApp, and remote sessions. Response times may vary based on query complexity and support volume.
12. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of the Service following any changes constitutes acceptance of the revised Terms.
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any legal action or proceeding arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka.